Shipping policy

SHIPPING POLICY

Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Destinations
We currently ship to the United States, Canada, the European Union, the United Kingdom, and select international destinations. If your country isn't available at checkout, reach out and we'll let you know if we can accommodate your order.

Shipping Time

  • United States: 7–14 business days
  • Canada: 10–18 business days
  • European Union & United Kingdom: 10–20 business days
  • Other international destinations: 12–25 business days, depending on location

Delivery times are estimates and start once your order ships, not from the order date. Because our products are made and shipped by different suppliers, items in the same order may arrive separately and at different times.

Shipping Rates
Shipping costs are calculated at checkout based on your order, weight, and destination. [Update this line once your free-shipping threshold is confirmed — e.g. "Orders over $75 (US) qualify for free standard shipping."]

Customs, Duties, and Import Taxes
International orders (including EU and UK) may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. Customs policies vary widely, so we recommend checking with your local customs office if you're unsure what to expect.

Order Tracking
You'll receive a shipping confirmation email with tracking information once your order ships. Please allow 24–48 hours for tracking information to update after you receive this email. International tracking visibility may be limited once the package leaves its origin country, depending on the carrier.

Delays
Occasionally shipments may be delayed due to customs processing, weather, or carrier issues outside our control — this is especially common for international and EU orders during customs clearance. We appreciate your patience and will assist with any concerns about a delayed order.

Lost or Damaged Packages
If your order arrives damaged or you believe it's been lost in transit, please contact us at hellozonesix@gmail.com within 7 days of the expected delivery date so we can help resolve the issue.

Questions
For any shipping questions, reach out to us at hellozonesix@gmail.com.